Aqua Shine Auto Wash - Customer Support

About Aqua Shine Auto Wash

Established with a passion for automotive excellence and a commitment to serving the vibrant community of Tokyo, Aqua Shine Auto Wash has become a trusted name in professional car care. Our journey began with a simple vision: to provide a car washing experience that goes beyond the ordinary, combining efficiency with meticulous attention to detail. We understand that your vehicle is more than just transportation; it's an investment and a reflection of your pride. That's why we dedicate ourselves to using only the highest quality products and employing advanced techniques that ensure a brilliant, long-lasting shine without compromising the integrity of your vehicle's finish.

Our facility in Sangenjaya is equipped with state-of-the-art technology, including advanced water reclamation systems that reflect our commitment to environmental responsibility. We believe that caring for your car shouldn't come at the expense of our planet. Our team comprises experienced and highly-trained professionals who share a genuine enthusiasm for making cars look their best. They are skilled in everything from quick exterior washes to intricate interior detailing and durable ceramic coating applications. We pride pride ourselves on creating a welcoming and efficient environment for our customers.

At Aqua Shine, customer satisfaction is at the core of everything we do. We strive to make every visit a positive and convenient experience. This online support hub is a crucial part of that commitment, providing transparency and easy access to information about our services, processes, and answers to your questions. We are constantly innovating and seeking new ways to enhance our services and meet the evolving needs of our customers in Tokyo. We invite you to visit us and experience the Aqua Shine difference first-hand – where quality, care, and customer focus drive everything we do.

Need Support for Our Services?

Explore our core services below. Each card provides a brief overview and a direct link to the FAQ section to help answer common questions related to that service. If you need more specific assistance, our Contact section is always available.

Exterior Washing

Choose from our swift, touchless wash options or our detailed hand wash performed by our expert team. We use premium soaps and spot-free rinsing to leave your vehicle gleaming. Find out about wash types, durations, and best practices.

Get Exterior Wash Support

Interior Cleaning

Our interior service covers thorough vacuuming, dusting and wiping down all surfaces, interior glass cleaning, and deodorizing. We aim to restore the comfort and cleanliness of your car's cabin. Learn about included services and deeper cleaning options.

Get Interior Cleaning Support

Waxing & Polishing

Protect your paintwork and enhance its shine with our waxing and polishing treatments. This helps guard against environmental damage and keeps your car looking its best. Discover the benefits and process of paint protection.

Get Waxing Support

Ceramic Coating

For the ultimate long-term protection and gloss, consider our professional ceramic coating service. This durable nanoceramic layer provides superior resistance to contaminants and makes cleaning effortless. Understand the investment and care required.

Get Ceramic Coating Support

Frequently Asked Questions

Find quick answers to common questions about our services, booking process, facility, and commitment to quality.

Our operating hours are Monday through Saturday from 9:00 AM to 6:00 PM. We are closed on Sundays and major public holidays. Specific holiday hours will be announced on our website and social media channels. Please check our Location section for detailed information and a map. We recommend arriving at least 30 minutes before closing time for standard wash services.

Appointments are highly recommended, especially for our detailing, waxing, polishing, and ceramic coating services. Booking ensures dedicated time and resources for your vehicle, allowing us to provide the best possible results efficiently. For standard exterior washes, walk-ins are always welcome during our operating hours. However, wait times may vary depending on current demand. You can call us or use the Contact form to inquire about booking availability.

Our touchless wash system uses high-pressure water sprays and specialized cleaning agents to remove dirt and grime without any physical contact with the vehicle's surface. This is a fast and convenient option for regular maintenance washes. Manual washing involves our skilled team using soft mitts, brushes, and sponges for a hands-on clean, allowing for greater attention to detail and reaching intricate areas. Manual washing is preferred for vehicles with delicate finishes, heavy soiling, or when a deep, thorough clean is desired.

Yes, we are committed to minimizing our environmental impact. We prioritize the use of biodegradable and environmentally conscious cleaning products whenever possible. Our facility also incorporates water reclamation systems to recycle water used in the washing process, significantly reducing water consumption compared to washing at home. We continuously explore new sustainable practices to contribute positively to the environment in Tokyo.

A standard exterior wash typically takes between 15 to 20 minutes, depending on the size of the vehicle and current queue length. Services involving interior cleaning, waxing, polishing, or ceramic coating require significantly more time. Interior cleaning usually takes 30-60 minutes, while detailing packages or coatings can take several hours to a full day or even two days for ceramic applications that require curing time. We provide estimated times when you book or inquire about specific services.

We accept various payment methods for your convenience, including cash, major credit cards (Visa, Mastercard, Amex, JCB), and common mobile payment options prevalent in Japan. Please inquire at the facility or contact us directly if you have questions about a specific payment method.

Yes, our facility in Sangenjaya includes a comfortable waiting area where you can relax while we take care of your vehicle, especially for services like standard washes or quick interior cleans. For longer detailing or coating services, we recommend making arrangements for transportation as the service can take several hours.

Need More Help?

If our FAQ didn't fully address your question, here are the best ways to get the specific support you need from the Aqua Shine Auto Wash team.

Check Our FAQ Again

For general questions about our services, processes, or facility, revisiting the Frequently Asked Questions section is often the quickest way to find the information you're looking for.

Go to FAQ

Contact Us Directly

If your inquiry is specific to your vehicle, requires a custom quote, involves booking a detailed service, or addresses a concern, please reach out to our team via phone or the contact form.

Contact Us

Location icon representing a physical visit

Visit Our Location

For in-person consultations, standard walk-in washes, or immediate assistance during our operating hours, visiting our facility in Sangenjaya allows our team to directly assess your needs.

View Location

Get In Touch

Have a question, need assistance, or want to book a service? Fill out the form below or use the contact details provided.

Send us a Message

Contact Details & Hours

Phone: 03-3411-5678
Email: info@
Address:
2-10-5 Sangenjaya
Setagaya Ward, Tokyo 154-0024
Japan
Operating Hours:
Mon-Sat: 9:00 AM - 6:00 PM
Sunday: Closed
(Please note holiday hours may vary)

Visit Us

Find Aqua Shine Auto Wash conveniently located in the Sangenjaya area of Tokyo. We look forward to welcoming you and your vehicle.

Address & Operating Schedule

Address:
2-10-5 Sangenjaya
Setagaya Ward, Tokyo 154-0024
Japan
Operating Hours:
Monday to Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
(Specific times and holiday closures are subject to change. Please contact us if you have questions about a specific date.)
We are easily accessible by car. For public transport users, our location is a short distance from Sangenjaya Station.

Find us on the Map

What Our Customers Say

Hear from those who trust Aqua Shine Auto Wash to keep their vehicles looking their absolute best.

Aqua Shine Auto Wash always leaves my car looking brand new. The attention to detail is amazing, and the staff are incredibly professional and efficient. I wouldn't go anywhere else for my car care needs in Tokyo. Highly recommended!

- Kaito T.

I appreciate the thoroughness of the interior cleaning service. They got into every nook and cranny! My car smells fresh and feels spotless inside. It's definitely the best car wash experience I've had in the Sangenjaya area.

- Yuki S.

The ceramic coating service performed by Aqua Shine was excellent. Not only does my car's paint finish look deeper and more vibrant than ever, but cleaning is now so much easier. The water just beads right off! A truly worthwhile investment.

- Ren H.

Quick and efficient service for a standard wash. My car was sparkling clean in no time. The staff were polite and clearly knew what they were doing. It's my go-to spot for keeping my car clean during the busy week.

- Kenji I.

I brought my older car in for detailing, and I was amazed by the results! It looks years younger. The team at Aqua Shine took such care with every surface. It truly exceeded my expectations. Thank you!

- Sakura N.

Privacy Policy

This privacy policy explains how Aqua Shine Auto Wash collects, uses, and protects your personal information when you use our online platform or interact with our services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies.

**1. Information We Collect**

We may collect and process various types of personal information, depending on how you interact with our site or services. This information may include:

* **Information you provide directly:** When you use our site to inquire about services, book appointments, or contact us, you may provide personal details such as your name, telephone number, email address, and any other information you choose to include in your communication.

* **Information collected automatically:** When you visit our site, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the time and date of your visit. This information helps us understand how our service is used and improve your experience.

* **Information from other sources:** We may receive information about you from third-party services to the extent permitted by law, such as booking platforms if you use them to schedule our services.

**2. How We Use Your Information**

We use the information we collect for various purposes, including:

* To provide, operate, and maintain our services.

* To process your inquiries and respond to your requests.

* To manage your appointments and service bookings.

* To communicate with you about your appointments, services, or other matters related to your use of our platform.

* To understand and analyze how you use our service and improve its functionality and user experience.

* To detect and prevent fraud and other illegal activities.

* To comply with legal obligations.

We process your personal data based on legal grounds, such as your consent, the necessity of processing for the performance of a contract (e.g., booking services), our legitimate interests (e.g., improving our services), or compliance with legal obligations.

**3. Sharing Your Information**

We do not sell, trade, or rent your personal identification information to others. We may share your information with third parties only in the following limited circumstances:

* With service providers and partners who assist us in operating our site, conducting our business, or servicing you (e.g., appointment scheduling systems, IT support), provided that they agree to keep this information confidential and comply with data protection laws.

* In response to a legal process, such as a court order, subpoena, or governmental request, or when required by law.

* To protect the rights, property, or safety of Aqua Shine Auto Wash, our users, or others.

* With your consent.

**4. Data Security**

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

**5. Your Data Protection Rights**

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:

* The right to access the personal data we hold about you.

* The right to request correction of inaccurate personal data.

* The right to request erasure of your personal data (under certain conditions).

* The right to object to the processing of your personal data (under certain conditions).

* The right to request restriction of processing your personal data (under certain conditions).

* The right to data portability (under certain conditions).

* The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

**6. Cookies**

Our site may use "cookies" to enhance your experience. Cookies are small files placed on your device by your web browser for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies is being sent. If you do so, note that some parts of the site may not function properly.

**7. Changes to This Privacy Policy**

We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

**8. Contacting Us**

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Aqua Shine Auto Wash
2-10-5 Sangenjaya
Setagaya Ward, Tokyo, Tokyo 154-0024
Japan

Terms of Service

Welcome to the Terms of Service for Aqua Shine Auto Wash. These terms and conditions govern your use of our website and the services we provide. By accessing or using our website or services, you agree to be bound by these terms.

Our services include, but are not limited to, exterior car washing, interior cleaning, waxing, polishing, and ceramic coating applications. When you request a service, you agree to provide accurate and complete information about your vehicle and the requested service. All services are subject to availability and our operational capacity.

Payment for services rendered is due upon completion, unless otherwise agreed upon. We accept various payment methods as listed in our FAQ or Contact section. Pricing is subject to change, but confirmed prices will be provided at the time of booking or service inquiry.

While we take utmost care with your vehicle, Aqua Shine Auto Wash shall not be liable for pre-existing damages or conditions not caused by our service. Customers are advised to remove personal belongings from their vehicle before service. We are not responsible for lost or damaged items left in the vehicle.

Your use of our website is for personal, non-commercial purposes. You agree not to use the website for any unlawful purpose or in a way that could damage, disable, overburden, or impair the site. All content on this website, including text, graphics, logos, and images, is the property of Aqua Shine Auto Wash and is protected by copyright laws.

We reserve the right to modify or terminate our services or these terms at any time without prior notice. We encourage you to review these terms periodically. If you do not agree with any part of these terms, you should not use our website or services.

Please note: This content is a general illustration of Terms of Service. A legally binding document should be drafted or reviewed by a legal professional to ensure it fully complies with applicable laws and regulations, covers specific business operations, liability disclaimers, and dispute resolution processes relevant to providing auto wash services in Japan.

Aqua Shine Auto Wash Customer Support